Shipping policy
Last Updated: August 2026
CADDIEFLOW LIMITED (NZBN: 9429053831811) operates under an on-course physical smart hardware rental and software-as-a-service (SaaS) fleet management model across partner golf clubs in New Zealand. Therefore, our Service does not involve routine cross-border parcel shipping, postal delivery, or home physical dispatch services.
1. On-Site Delivery & Handover
All autonomous tracking golf caddie carts reserved through caddieflow.co.nz or via on-course QR terminals are provisioned, inspected, and delivered directly on-site at participating partner golf courses in New Zealand.
2. Access & Fulfillment Process
· Digital Check-In: Upon successful completion of your booking payment or QR-code scan, your designated autonomous cart will be assigned and unlocked at the clubhouse or golf staging area at your scheduled tee time.
· Zero Logistics Fees: There are zero shipping, freight, handling, or packaging fees applied to any rental booking made through our platform.
· Return of Equipment: At the conclusion of your round, carts must be returned to the designated CaddieFlow charging bay or course drop-off area.
3. Delays & Weather Interruptions
Physical hardware availability on the day of your round is subject to course operating conditions. If severe weather or unforeseen course closures prevent on-site handover, your booking is covered under our Refund & Cancellation Policy for immediate rain-check rescheduling or a full refund.
4. Corporate Contact & Logistics Queries
For fleet logistics inquiries, partnership requests, or on-site delivery questions, please contact our local operations desk:
· Operating Entity: CADDIEFLOW LIMITED
· New Zealand Business Number (NZBN): 9429053831811
· Company Number: 9444478
· Official Website: caddieflow.co.nz
· Support Email: support@caddieflow.co.nz
· Registered Office: 225 East Coast Road, Campbells Bay, Auckland 0620, New Zealand
· Ultimate Holding Company: Caddie Flow (HK) Limited