Privacy policy
Last Updated: August 2026
CADDIEFLOW LIMITED (NZBN: 9429053831811) operates this store and website (caddieflow.co.nz), including all related information, content, features, tools, products, and services available herein, to provide an intelligent golf caddie cart leasing solution and integrated technical experience to you, the user (including customers, partner golf courses, and players) (collectively, the "Service"). This digital portal and payment processing ecosystem are technically supported and hosted by Shopify Inc., enabling us to deliver our online services directly to you.
This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit, use, make a rental reservation, or conduct other transactions through the Service, or otherwise communicate with us in compliance with the New Zealand Privacy Act 2020. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern strictly with respect to the collection, processing, and disclosure of your Personal Information.
Please read this Privacy Policy carefully. By accessing or using any part of the Service, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.
SECTION 1 - PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "Personal Information", we mean information that identifies you or can be reasonably linked to you or another identifiable individual under the New Zealand Privacy Act 2020. We may collect or process the following categories of Personal Information:
Contact Details: Legal name, billing address, booking location (partner golf course in New Zealand), phone number, and email address.
Financial Information: Payment card credentials, transaction history, payment methods, transaction confirmations, and necessary billing metadata processed securely via accredited third-party gateways (e.g., Stripe, Shopify Payments). We do not directly store complete credit card numbers on our servers.
Account Credentials: Username, password, security verification details, and account preferences.
Transaction Information: Historical details of golf caddie cart reservations, rental durations, cancellations, and completed orders.
Customer Support Communications: Communications, feedback, or error logs submitted to our customer support desk.
Device & Telemetry Information: Device hardware telemetry, browser type, IP address, network connection metadata, and on-course radar/positioning telemetry collected strictly for cart operation and player safety.
SECTION 2 - SOURCES OF PERSONAL INFORMATION
We collect personal information through the following channels:
Directly From You: When you create an account, scan on-course QR codes, make a booking, or contact our support team.
Automatically via the Service: Telemetry gathered during your interaction with smart caddie carts and through standard cookies and tracking scripts on our website.
From Trusted Service Providers: Including payment facilitators, hosting infrastructure providers, and system integration partners.
From Partner Golf Courses: Local club administration verifying tee times, bookings, and course safety logistics.
SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information strictly for legitimate operational purposes:
Providing and Optimizing the Service: Fulfilling cart reservations, processing payments, delivering autonomous caddie carts on-site, managing cancellations/refunds, and resolving technical issues.
Safety and Asset Protection: Monitoring cart telemetry to ensure player safety on golf courses and safeguarding physical cart hardware and obstacle-avoidance systems.
Customer Communication: Sending booking confirmations, digital receipts, and responding to inquiries.
Legal and Regulatory Compliance: Complying with New Zealand statutory requirements (including IRD tax rules and the Privacy Act 2020).
SECTION 4 - HOW WE DISCLOSE PERSONAL INFORMATION
We do not sell, rent, or trade your personal information. We disclose information only to:
Infrastructure and Payment Partners: Shopify Inc., certified payment gateways (Stripe), and cloud hosts operating under strict confidentiality obligations.
Partner Golf Courses: Local club marshals and course operations staff to facilitate on-course cart handovers and round management.
Regulatory & Legal Authorities: Where required by New Zealand law, court orders, or governmental bodies.
SECTION 5 - RELATIONSHIP WITH SHOPIFY
Our digital storefront and checkout framework are hosted by Shopify Inc. Information you submit is synchronized with and processed across Shopify's secure global infrastructure. Shopify processes data in accordance with the Shopify Consumer Privacy Policy, and you may review their standards through the Shopify Privacy Portal.
SECTION 6 - THIRD-PARTY LINKS
Our platform may reference third-party tools, such as external golf club software or GPS course mapping services. We do not govern or assume liability for the privacy practices of external third parties.
SECTION 7 - CHILDREN'S PRIVACY
Our rental services are designed for adult players and commercial partners. We do not knowingly collect personal data from minors under 16 without parental consent. If such data has been provided, contact us for prompt deletion.
SECTION 8 - DATA SECURITY AND RETENTION
We deploy industry-standard administrative, physical, and technical safeguards to secure your personal data. We retain Personal Information only as long as necessary to maintain active accounts, fulfill leasing agreements, satisfy New Zealand tax and auditing mandates, or resolve billing inquiries.
SECTION 9 - YOUR RIGHTS UNDER THE NEW ZEALAND PRIVACY ACT 2020
Under the New Zealand Privacy Act 2020, you have statutory rights to:
Request access to any personal information we hold about you.
Request the correction of personal information that is inaccurate, out of date, or incomplete.
To exercise these rights, please email our privacy desk at support@caddieflow.co.nz. We will respond to your request within the statutory timeframe and without undue delay.
SECTION 10 - CORPORATE CONTACT DETAILS
For any privacy inquiries, formal requests, or data protection concerns, please contact our registered office:
Operating Entity: CADDIEFLOW LIMITED
New Zealand Business Number (NZBN): 9429053831811
Company Number: 9444478
Official Website: caddieflow.co.nz
Official Correspondence Email: support@caddieflow.co.nz
Registered Office Address: 225 East Coast Road, Campbells Bay, Auckland 0620, New Zealand
Ultimate Holding Company: Caddie Flow (HK) Limited