Refund policy

INTRODUCTION

Welcome to CaddieFlow. In order to provide a fair, efficient, and transparent autonomous caddie cart rental and reservation experience for all partner golf courses and players across New Zealand, CADDIEFLOW LIMITED (NZBN: 9429053831811) has established this Refund & Cancellation Policy (the "Policy"). This Policy applies to all rental bookings and transactions completed via our official website (caddieflow.co.nz), on-course interactive terminals, or mobile QR portals.

SECTION 1 - CANCELLATION WINDOWS & FULL REFUNDS

Players who have reserved an autonomous tracking golf caddie cart service may cancel and receive a 100% full refund, provided the request is submitted at least 24 hours prior to the scheduled tee time.

Cancellations can be initiated directly through the CaddieFlow system portal or by emailing our local customer support team at support@caddieflow.co.nz.

SECTION 2 - LATE ARRIVALS, NO-SHOWS, AND LATE CANCELLATIONS

Given that course operations depend on strict tee time scheduling and cart turnover, reservations cancelled less than 24 hours prior to tee time, as well as failures to arrive at the course (No-Shows), are generally non-refundable.

·        Weather & Force Majeure Exception: If severe weather (e.g., heavy rain, lightning, course waterlogging) leads to safety closures by course management, CaddieFlow will unconditionally issue a 100% full refund or provide a rain-check rescheduling to an alternative date at zero extra cost, upon verification with partner course management.

SECTION 3 - HARDWARE PERFORMANCE & SERVICE GUARANTEE

We maintain high operational standards for all autonomous tracking carts.

If a technical hardware malfunction, radar obstacle-avoidance fault, or software disruption occurs during your round (excluding player misuse or intentional damage), and our on-site team or clubhouse staff cannot supply a functioning replacement unit promptly, we will issue a pro-rata refund based on uncompleted holes or a 100% full refund depending on the gameplay impact.

SECTION 4 - REFUND PROCESSING TIMELINES

Once approved, the refund is triggered automatically back to your original payment method via our payment gateway (e.g., Stripe) within 5 to 10 business days.

Depending on your New Zealand or international card issuer's clearing cycles, it may take an additional 3 to 5 business days to appear on your bank statement. If your funds are not reflected within 15 business days of approval, contact support@caddieflow.co.nz for ledger tracing.

SECTION 5 - DISPUTE RESOLUTION & CORPORATE CONTACT

For billing questions, refund status inquiries, or payment disputes, contact our New Zealand operating entity directly:

·        Operating Entity: CADDIEFLOW LIMITED

·        New Zealand Business Number (NZBN): 9429053831811

·        Company Number: 9444478

·        Official Website: caddieflow.co.nz

·        Official Correspondence Email: support@caddieflow.co.nz

·        Registered Office: 225 East Coast Road, Campbells Bay, Auckland 0620, New Zealand

·        IRD Number: 149-548-092

·        Ultimate Holding Company: Caddie Flow (HK) Limited